Thank you for shopping at Gerald Trujillo. We are committed to providing our customers with transparent and fair refund and return services.
- Eligibility for Refunds
Customers may request a refund or return under the following conditions:
The item has quality issues or obvious manufacturing defects.
The item was damaged during transit.
An incorrect item was received (does not match the order).
Please contact Customer Service within 7 days of receiving your item to submit a request, providing relevant order information and clear photographs as evidence.
- Non-Refundable Situations
The following situations may not be eligible for a refund or return:
Returns due to personal reasons (e.g., simply disliking the item, or size issues that are not quality-related defects).
Items that have been used or damaged by the customer.
Clearance or special promotional items (subject to the specific details listed on the product page).
- Refund Process
Once your request has been approved, we will proceed as follows:
Refunds will be issued back to your original payment method.
Refund processing typically takes 5–10 business days (the exact timeframe depends on your bank or payment provider).
If a return is required, customers must first contact Customer Service to obtain a Return Merchandise Authorization (RMA).
- Return Shipping & Carriers
To ensure the safe and smooth return of items, we recommend that customers use a trackable shipping service. Our primary shipping partners include:
UPS
FedEx
United States Postal Service
Customers are responsible for covering the return shipping costs for returns not related to quality issues, unless otherwise specified in the order details.
- Return Address
Please ship your returned items to the following address:
228 Via Tore, Vista, CA, 92083
Please include your order number inside the package to help us expedite the processing of your return request.
- Special Note on Clearance Items
Due to ongoing operating losses, Gerald Trujillo is currently conducting a clearance sale. Some clearance items may be marked as “Final Sale”; these items are generally not eligible for returns or refunds, unless they are found to have quality defects.