Thank you for shopping at Gerald Trujillo. To protect your rights and interests, please carefully read the following Refund and Return Policy:
- Order Processing and Shipping
All orders are processed on the same day payment is confirmed.
Using domestic US shipping services, the estimated transit time is 2 days. - Refund and Return Timeline
Return requests must be submitted within 30 days of receiving the merchandise.
Once the refund review process is complete, the funds will be credited back to the original payment account within 3 business days. - Eligibility for Refunds
Customers may request a refund or return under the following circumstances:
The product has quality issues or obvious manufacturing defects.
The product was damaged during transit.
The product received does not match the order placed.
- Non-Refundable Situations
Refunds may not be granted in the following situations:
Returns requested due to personal preference or incorrect sizing.
Products that have been used or damaged by the customer.
Clearance items (marked as “Final Sale” in the product description).
- Return Shipping and Carriers
To ensure a safe and smooth return process, please use a trackable shipping service to send back your items.
We recommend using UPS, FedEx, or USPS for returns.
For returns unrelated to product quality issues, the return shipping costs are the responsibility of the customer, unless otherwise specified in the order details. - Return Address
Please ship your return items to the following address:
228 Via Tore, Vista, CA, 92083
Please include your order number and contact information inside the package to facilitate a speedy return processing.
- Special Note on Clearance Sales
⚠️ Special Notice: Due to ongoing operating losses, Gerald Trujillo has decided to conduct a liquidation clearance sale. Some items are priced below cost and are available in limited quantities; sales are final while supplies last. Clearance items may not be eligible for our standard return policy; however, refunds or exchanges may still be requested if the item presents quality issues.