To ensure a positive shopping experience for our customers, Gerald Trujillo has established the following policy for handling customer inquiries and issues:
Product Quality Issues
If the side table you receive exhibits material defects, structural damage, or significant quality issues, please contact Customer Service within 7 days of receipt.
Depending on the specific circumstances, we will offer an exchange, a return, or a refund. Please retain the original packaging and proof of purchase to facilitate a speedy resolution.
Shipping Damage
If your item is damaged during transit, please take photographs immediately and contact Customer Service.
We will coordinate with the shipping carrier and arrange for a replacement of the damaged item or issue a refund.
Order-Related Issues
If you encounter issues such as an unconfirmed order, a duplicate order, or payment anomalies, please submit your inquiry promptly via our “Contact Us” page.
We will verify and resolve the issue within the same business day.
Clearance Item Policy
Due to ongoing operating losses, we are currently conducting a clearance sale at a loss. While select items are offered at significantly discounted prices during this clearance period, they may not be eligible for our standard return and exchange policy.
Any issues regarding clearance items will be handled in accordance with the specific terms and conditions outlined on the respective product pages.
Customer Service Commitment
We are committed to responding to customer inquiries as quickly as possible to ensure that all issues are resolved in a fair and reasonable manner.
Your satisfaction is at the core of our service, and we will make every effort to provide a prompt and transparent resolution process.